bo11 Terms & Conditions
Please read the full terms and conditions carefully before using this platform. All rules regarding accounts, bonuses, payments, and responsible gaming are set out in detail here.
Important: By registering on or continuing to use the bo11 platform, you are considered to have fully accepted all the terms and conditions described below. These terms apply to players located in Bangladesh and are intended for those aged 21 and above only.
bo11 is a secure and reliable online gaming platform operated under SSL encryption and fair play principles. We are committed to providing the highest quality entertainment and service for players in Bangladesh. This terms and conditions document forms a legal agreement between you and bo11. bo11 reserves the right to modify these terms at any time, and continuing to use the platform after any change will be considered acceptance of the new terms.
Key Definitions
The following words and terms used in this document are used with the meanings defined below.
"Platform"
The website, applications, and all related services operated by bo11 that provide online gaming to users.
"User" or "Player"
Any person who has opened an account on the bo11 platform or is using the service.
"Account"
The user's personal registered profile through which they can access bo11's games and services.
"Bonus"
Any promotional credit, cashback, or additional amount granted by bo11 that is usable subject to specific conditions.
"Wagering Requirement"
The obligation to place a specified amount in bets before bonus funds can be withdrawn. This applies to the bonus amount only.
"Deposit" and "Withdrawal"
The process of adding funds to an account and withdrawing funds from an account, completed through approved payment methods.
Account Registration & Use
2.1 Eligibility Requirements
Age limit: To use the bo11 platform, a user must be 21 years of age or older. Only adults may register on this platform.
To register a valid account at bo11, a user must meet the following eligibility requirements:
- The user must be at least 21 years of age.
- All information provided must be true, accurate, and complete.
- Each individual may operate only one account.
- The user must operate the account in their own name and for their own benefit.
- bo11 may request identity documents or other supporting documents for account verification at any time.
2.2 Multiple Accounts Prohibited
Each user may hold only one active account. If an attempt is made to operate multiple accounts by the same individual, bo11 reserves the right to close all such accounts and forfeit the associated balances.
2.3 Account Security
The user is responsible for keeping their account login details completely confidential. Passwords should not be shared with anyone. If any unauthorised access to the account occurs, bo11 support must be notified immediately.
Deposit & Withdrawal Policy
bo11 provides convenient and reliable payment methods for players in Bangladesh. All transactions are secured by SSL encryption.
| Payment Method | Minimum Deposit | Minimum Withdrawal | Withdrawal Time |
|---|---|---|---|
| bKash | ৳300 | ৳1,000 | 5–30 minutes |
| Nagad | ৳300 | ৳1,000 | 5–30 minutes |
| Rocket | ৳300 | ৳1,000 | 5–30 minutes |
| Upay | ৳300 | ৳1,000 | 5–30 minutes |
| Bank Transfer | ৳300 | ৳1,000 | 5–30 minutes |
Note: bo11 reserves the right to verify identity before processing a withdrawal request. Withdrawals may be held if the wagering requirement associated with a bonus has not been met.
- Deposited funds must come only from the user's own account.
- Use of third-party payment methods is strictly prohibited.
- Withdrawal funds are generally returned through the same payment method used for the deposit.
- If any fraudulent activity is suspected on an account, bo11 reserves the right to suspend the transaction.
- For bank transfers, transactions can be made through Bangladesh's major commercial banks, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
Bonuses & Promotional Offers
4.1 Welcome Bonus
Players making their first deposit at bo11 will receive a 150% welcome bonus, up to a maximum of ৳5,000. The bonus amount will never exceed ৳5,000.
| Deposit Amount | Bonus Amount (150%) | Total Balance |
|---|---|---|
| ৳1,000 | ৳1,500 | ৳2,500 |
| ৳8,000 | ৳5,000 (maximum limit) | ৳13,000 |
4.2 Wagering Requirement
The wagering requirement for the welcome bonus is 10 times (10x). It is calculated on the bonus amount only, not on the combined total of deposit plus bonus.
Example: ৳1,500 bonus × 10 = a total of ৳15,000 must be wagered before the bonus can be withdrawn.
4.3 General Bonus Rules
- Separate specific terms and conditions may apply to each bonus offer.
- Each bonus may be claimed once only.
- If any user attempts to abuse the bonus system, bo11 reserves the right to cancel the bonus from their account and suspend the account.
- Bonuses may have an expiry period; if not used within the specified time, the bonus may be cancelled.
- Winnings from bonus funds cannot be withdrawn before the wagering requirement is met.
VIP Program & Cashback
bo11's VIP program has five tiers. Players can move up to higher tiers step by step based on their gaming activity, and can enjoy higher weekly cashback benefits.
| VIP Level | Weekly Cashback | Description |
|---|---|---|
| Bronze | Up to 0.2% | The starting tier for new players joining bo11. |
| Silver | Up to 0.3% | Earned through regular gaming activity. |
| Gold | Up to 0.5% | An advanced tier with enhanced benefits for experienced players. |
| Platinum | Up to 0.6% | A tier with special privileges for high-level players. |
| Diamond | Up to 0.8% | bo11's highest tier — the greatest benefits and priority service. |
The specific criteria for VIP tier changes are set by bo11 and are subject to change. Cashback is generally applied on a weekly basis.
Prohibited Activities & Code of Conduct
In the interest of the smooth operation of the bo11 platform and the safety of all users, the following activities are strictly prohibited:
Fraud and Deception
- Providing a false identity or using another person's identity
- Hacking or unauthorised use of the platform
- Use of bots or automated software
Bonus Abuse
- Opening multiple accounts for the purpose of claiming bonuses repeatedly
- Employing strategies to circumvent bonus terms and conditions
- Coordinating with others to manipulate the bonus system
Anti-Money Laundering
- Use of funds from illegal sources is strictly prohibited
- bo11 complies with anti-money laundering laws
- Suspicious transactions are reported to the appropriate authorities
Misconduct
- Threatening or harassing other players or staff
- Abusive language or behaviour
- Deliberately attempting to disrupt the game system
Consequences: Involvement in any of the prohibited activities listed above gives bo11 the right to immediately suspend or permanently close the account, forfeit all bonuses and winnings, and take legal action where applicable.
Privacy & Data Protection
bo11 gives the highest priority to protecting users' personal information. Full details regarding our collection, storage, and use of data can be found on our Privacy Policy page.
- Users' personal information is never sold to third parties.
- Information provided for registration and verification is stored securely.
- All data transmission is secured through SSL encryption.
- Users may request access to, correction of, or deletion of their data.
- You have the option to opt out of marketing communications.
Responsible Gaming Policy
bo11 firmly believes in responsible gaming. We want every player to play for entertainment, not addiction. To that end, bo11 provides the following safeguards:
- Option to set personal deposit limits
- Self-exclusion for a set period of time
- Ability to review gaming activity and spending history
- Information on support if signs of addiction appear
- Account verification to protect minors
For more information on responsible gaming, please visit our Responsible Gaming page.
Service Changes & Termination
Right to Modify Services
bo11 reserves the right to add, modify, or remove any service, game, or feature at any time, with or without prior notice.
Right to Close Accounts
bo11 may suspend or permanently close an account in the event of a terms violation. Users may also request to close their own account at any time.
Terms Updates
These terms may be updated at any time. Continued use of the platform after any changes will be considered acceptance of the new terms.
Technical Issues
In the event of a technical error or game malfunction, bo11 reserves the right to void all affected bets and any deposited funds will be returned.
Limitation of Liability
bo11 strives to provide the highest quality service. However, our liability is limited in the following areas:
- bo11 is not responsible for losses caused by internet connection failures or issues with a user's device.
- bo11's liability for errors by third-party service providers is limited.
- bo11 does not provide indirect compensation for losses caused by unforeseen technical disruptions.
- bo11 is not liable for financial losses incurred through gaming — gambling always carries risk.
- In the event of any dispute or claim, bo11's maximum liability is limited to the amount of the transaction in question.
Contact & Dispute Resolution
For any questions or disputes regarding these terms and conditions, users may contact bo11's support team. Our support team is available 7 days a week, 24 hours a day in both Bengali and English.
Live Chat
Speak directly with a support representative via live chat on the platform. Available 24/7.
Email Support
Send a detailed email for any complex issues. Email address: [email protected]
Contact bo11's support team as a first step in resolving any dispute. The support team will reasonably consider all complaints and work toward a resolution. If a dispute cannot be resolved directly, a more detailed process will be followed.
Frequently Asked Questions
Answers to frequently asked questions about the terms and conditions.
Have more questions?
Our support team is with you 24/7. Contact us via live chat for any questions.