bo11's Privacy Policy
The privacy of your personal information is our highest priority. Read this policy for full details on how bo11 collects, uses, and protects your data.
1. Introduction & Scope
bo11 ("we", "us", or "platform") provides a safe online gaming environment for players in Bangladesh. By using our website bo11.lat, you agree to the terms of this privacy policy. This policy applies to all services, products, and digital platforms operated by bo11.
The purpose of this privacy policy is to transparently inform you about what types of information we collect, why we collect it, how we store it, and what steps we take to protect your data. We believe that transparency and trustworthiness are the foundation of a healthy platform–user relationship.
2. What Information We Collect
bo11 collects only the information needed to operate our services properly and provide you with the best experience.
Personally Identifiable Information
During account registration, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Current address
Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
Information collected automatically while using the platform:
- IP address and device type
- Browser name and version
- Operating system information
- Session duration and page visit records
- Cookie and local storage data
Gaming Activity Information
To improve your gaming experience, we keep:
- Game selection and play history
- Bet amounts and outcome records
- Bonus usage information
- Session frequency and duration
3. Purpose of Information Use
Collected information is used only for the specific purposes listed below. bo11 never uses your information unnecessarily or for harmful purposes.
Account Management and Service Delivery
We use your information to create and manage your account, process and confirm transactions, and notify you about bonuses, promotions, and rewards. This information is also required to grant access to bo11's various games and services.
Identity Verification and Security
We verify identity to prevent fraud and unauthorized access, to confirm that you are at least 21 years of age, and to comply with Anti-Money Laundering regulations. This is essential for your safety and the overall security of the platform.
Customer Service and Support
When you contact us via 24/7 live chat or email, we keep records of the conversation to resolve your issue and improve service quality. This information is used solely for support purposes.
Responsible Gaming Assurance
By analyzing your gaming activity, we can identify potentially harmful gaming behavior and provide timely support. Ensuring responsible gaming is one of bo11's primary responsibilities.
Platform Development and Analytics
We analyze aggregated data to enrich the user experience, identify and resolve technical issues, and plan new services and games. No individual is identified from this analysis.
4. Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bo11 uses cookies to keep your login session active, remember your preferences, and monitor platform performance. Without cookies, many important parts of our service will not work properly.
Types of Cookies
- Essential Cookies: For login, session management, and security — these cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand user behavior — based on anonymous statistics.
You can delete or block non-essential cookies from your browser settings. However, some services may be limited as a result.
5. Information Sharing with Third Parties
Payment Processing Providers
To process your deposit and withdrawal transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and our banking partners. This information is used solely to complete the specific transaction, and payment providers manage it under their own privacy policies.
Technology Service Providers
Some technology service providers assist in operating our platform, such as server hosting, security monitoring, and technical support. These providers operate under strict confidentiality agreements and may only access information for the specific services they provide.
Legal Obligations
We may be required to provide information to relevant authorities as part of a court order, a lawful request from a government authority, or a legal process. In such cases, we limit ourselves strictly to what is legally required.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will give you appropriate notice before such a change, and the new entity will be required to follow this privacy policy.
6. Data Security Measures
To protect your information, bo11 has implemented technical and administrative measures that meet the highest industry standards.
SSL Encryption
All data transmitted on our website is secured through SSL (Secure Sockets Layer) encryption. This ensures that your personal and financial information reaches third parties in an unreadable form.
Secure Server Infrastructure
Our servers are located in high-security data centers and undergo regular security audits. Firewalls and intrusion detection systems remain active to prevent unauthorized access.
Access Controls
Among bo11's staff, only those who need access to fulfill specific responsibilities are granted limited access to your information. All staff are bound by confidentiality agreements.
Regular Security Reviews
We regularly review our security measures and take preventive action against the latest threats. If a data breach occurs, we will promptly notify you.
7. Data Retention Period
Active Account Information
We retain your information for the entire period your bo11 account remains active. The relevance of information is reviewed alongside service delivery, and unnecessary information is deleted on a regular basis.
After Account Closure
Even after an account is closed, certain information may be retained for a defined period due to legal obligations, financial regulations, and fraud prevention requirements. Once that period expires, the information is securely deleted or anonymized.
Transaction Records
Transaction records may be retained for an extended period to meet financial regulatory and audit requirements. Access to these records is strictly controlled and permitted only for legal purposes.
8. Your Rights & Choices
As a user of the bo11 platform, you have the following rights over your own information:
Right to Access
You can find out at any time what information we have collected about you and how it is being used.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information, subject to legal obligations.
Right to Object
You may object to or place restrictions on certain types of data processing.
Data Portability
You may request a copy of the information collected about you, which will be provided in a commonly used format.
Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent at any time.
9. Protection of Minors
bo11 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect information from any minor. If evidence is found that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects that their child's information has been collected, please contact us immediately.
10. Changes to the Privacy Policy
Notice of Changes
bo11 reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made constitutes your acceptance of the new policy.
Archive and History
The latest version of the privacy policy will always be available on this page. The "Last Updated" date indicates when the most recent change was made. If you have questions about a previous version, please contact our support team.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, or if you need assistance with any matter related to your information, please contact us.
Privacy-Related Contact
bo11's privacy policy team is ready to answer any questions you have.
We provide support in both Bengali and English. We are also available 24/7 via live chat.