bo11 Responsible Gaming —
Stay in the fun, stay in control
Gaming should always be a source of enjoyment — bo11 is committed to helping you keep it that way.
Why is Responsible Gaming important?
Online gaming can be a great form of entertainment — when enjoyed mindfully, within limits, and by choice. bo11 believes gaming should never cause stress, anxiety, or financial hardship. We want you to end every session feeling confident and comfortable.
Problematic gaming can affect anyone. It may seem minor at first, but over time it can impact other important areas of life. That is why taking the right steps at the right time matters. bo11 wants to be by your side to make those steps easier.
Our platform offers several protective tools — deposit limits, time-out, self-exclusion, and 24/7 support. On this page you will find out how to use them.
Remember: Gaming is entertainment — not a way to earn money. Continuing to play in an attempt to recover lost money is dangerous.
bo11's Protective Tools
We have several effective measures to help you stay in control of your gaming experience.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a waiting period. This is the most effective way to prevent spending beyond your budget.
Time-Out Break
Need a temporary break? Set a time-out ranging from 24 hours up to 6 weeks. During this period, logging in to your account or making any financial transactions will not be possible. Once the break ends, the decision is yours.
Self-Exclusion
Self-exclusion is the strongest option for a long-term break. You can choose anywhere from 6 months to a permanent exclusion. Once activated it is not easy to reverse, so think carefully before deciding.
Loss Limit
Set the maximum amount you are willing to lose over a given period in advance. Once the limit is reached, your session will end automatically. This reduces the tendency to place larger bets in the heat of the moment.
Session Time Reminder
It is easy to lose track of how long you have been playing. Keep your session timer on — when the set time is up, bo11 will send you a break reminder so you can make an informed decision.
24/7 Support
If you feel any concern at any time, contact us via live chat or email. Our support team is available around the clock in both Bengali and English.
How to Use the Tools?
Log in to your account
Log in to bo11 and go to the "My Account" section. Look for the "Responsible Gaming" menu there.
Set Your Limit
Choose whichever applies — a deposit limit, loss limit, or session time — and enter the amount or duration.
Confirm the Change
Reducing a limit or setting a time-out is immediate. Requests to increase a limit take effect after review.
Get Support If Needed
If you have trouble managing the tools yourself, contact us via live chat — our team is always ready to help.
Recognise the Warning Signs
Ask yourself the questions below. If more than one answer is "yes", consider seeking support:
- Are you betting more to try to recover money you have lost?
- Do you want to stop gaming but find you cannot?
- Are you hiding how much you game from family or friends?
- Are you neglecting daily responsibilities (work, studies, family) to spend time gaming?
- Are you using loans or savings to cover your gaming costs?
- Do you feel restless, irritable, or anxious when you cannot play?
- Are you trying to use gaming to relieve stress or anxiety?
If two or more of these questions are answered "yes", please contact the bo11 support team or activate self-exclusion.
Core Principles of Responsible Gaming
🎯 Set Your Purpose
Decide how much you are willing to spend before each session. Once you reach that limit, end the session — whether you are winning or losing.
📅 Manage Your Time
Keep gaming within a set time slot in your daily routine. Give the highest priority to family, work, and rest.
🧠 Keep Your Emotions in Check
Never play when you are angry, frustrated, or under the influence of alcohol. Your judgment is reduced in these states and losses increase.
💬 Talk About It
There is no shame in talking to someone about gaming. Speak with a trusted family member or friend, or reach out to the bo11 support team.
Important reminder: Gaming is always for entertainment. Wins are not guaranteed and there is no assurance of recovering lost money. The minimum deposit at bo11 is ৳300 and the minimum withdrawal is ৳1,000 — play within your budget and within these limits.
Minor Protection
bo11 strictly provides services only to those aged 21 and above. We verify age through account verification and investigate any suspicious cases.
If there are children or teenagers in your home, use parental control software on your device. Keep your account password and login details away from them. Do not share your account.
If you suspect a minor is playing on bo11, contact us immediately.
Support & Contact
If you have any concerns about gaming, bo11 is always here for you. Our support team responds via live chat and email 24 hours a day, 7 days a week — in both Bengali and English.
Live Chat
Log in to bo11 and start a live chat from the bottom of any page. You will get an immediate response.
Write to us about anything: [email protected]
Frequently Asked Questions About Responsible Gaming
Start safe and enjoyable gaming at bo11
Set a deposit limit, take advantage of breaks, and always play for fun.